Coronavirus

Due to covid 19 and in line with current government guidelines we have made some (hopefully temporary) changes to our service and procedures. Please rest assured we are working hard to ensure your safety whilst also trying to ensure your stay is an enjoyable one. We would be grateful if you could read the information to see how your experience with us has changed.

 

Check In

Our check in times are between 3pm and 6pm every day to reduce guests arriving during busy food service times. Entrance to the hotel will now be to the side of the building to allow a one-way entry and exit system. When you arrive at the hotel you will be greeted by a member of the team who will welcome you and issue your room key. Room keys will be sanitized between guests and placed in sealed envelopes prior to your arrival.

Registration forms will now be emailed to you 48 hours prior to arrival. We politely request that you fill these forms out electronically and return to us before you arrive to check in.

Payments for your stay will also be taken automatically from the debit or credit card you provided at the time of booking. Please note that your temperature will be taken on check in to ensure the safety of our staff and other guests.

 

Parking

There is no car parking at the hotel. Car parking is available in the main public car park near next to the public toilets. Parking charges do apply for the main pay and display car park. 24 hours parking is £8. For those guests who have booked directly with us  through the website or over the phone we will provide a parking permit for you to display on your dashboard to enable you to park free of charge during your stay.

 

During your stay

Our housekeeping team will not be servicing your room during your stay, however should you require extra tea, coffee, milk, sugar, towels or water an order will be taken from you at breakfast and the items left in a bag outside your room door before you return.

 

Displaying symptoms

Should you start to display symptoms of Covid 19 whilst on the premises you should inform a member of the team immediately by calling us on 07525171320 who will guide you on what to do.

 

The Safety of our team and guests

Hand sanitizers are now located at exit and entry points as well as throughout all public areas and on exit and entry to public toilets. New signage has been installed to ensure government required social distancing is adhered to. All staff will have their temperatures taken prior to starting their shifts and will wear face masks and/or visors should they wish to. Frequent hand washing and sanitizing have been implemented along with documentation to record these measures. To minimize risk, we ask that where possible guests please use the fire escape (this will be pointed out on check in) to get to your room as opposed to walking through the pub unnecessarily. To assist with social distancing, we request that all residents use their own bedroom toilet facilities wherever possible. The bar and restaurant will be open to non-resident guests and will be subject to current social distancing guidelines and regular cleaning.

 

Breakfast, Lunches & Evening Meals

Breakfast will be served daily between 8.30am and 9.30am. Please note that the buffet has been removed for safety purposes and staff will now provide table service for buffet items as well as our cooked breakfast menu items.

Please let us know if you would like to book a table for lunch or dinner during your stay. Booking in advance is advisable as we cannot always guarantee a table on check in due to limited capacity in our restaurant. All seating areas across the bar and lounge have been configured to ensure safe distancing is maintained in line with current government guidance. Tables, chairs and other surfaces will all be sanitized after use. Where non-residents are dining with us, we will also be taking their temperatures prior to entry to the building to ensure the safety of our staff and residents.

We have removed 50% of our seating capacity and whilst we will offer first refusal to our guests, we will not automatically book a table on your behalf.  The quickest way to book a table is to take a look at our ‘EAT’ tab on the main menu

 

Check Out

Check out is 10.30am. You are welcome to leave your key in your room instead of handing it in to reception. Receipts for stays will be emailed to you upon departure. To avoid unnecessary contact between guests and staff you will no longer be able to charge food and drink to your room and we ask that you pay as you go throughout your stay. We ask all guests where possible to keep their accommodation well ventilated and leave the windows open when you depart.

 

Cancellation Policy

Upon booking, no deposit is taken. Your card details will be stored securely using our PCI compliant partners.

Should you cancel within 7 days of your arrival date, the full booking total will be charged.

In the event of a no show the full booking total will be charged

We reserved the right to charge any outstanding charges to your account. We charge a £100.00 fee for any breakages, soilage’s or damages. We recommend you take out travel insurance.

We reserve the right to charge £100 if any disruption is caused to other hotel guests.

Thank you for taking the time to read through our new guidelines. If you have any questions, please do not hesitate to contact us. We are delighted to finally be allowed to re-open and cannot wait to welcome you to The Queens Head Inn & Restaurant and are confident that your stay with us will be a happy one.

 

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